FAQs
Policies
Unfortunately, we are unable to offer refunds after a purchase has been made. This policy is due to the nature of our products, which include designing, engraving or embroidering of items that we cannot reuse.
However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We will review the situation and strive to resolve the issue, which may include a replacement, discount, or store credit.
Our standard shipping time within USA is 8 business days.
For international orders, expect a shipping time of 14 business days.
Shipping fees will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.
For additional questions about our shipping policy, please contact us at [email protected].
Orders can be canceled within [6 hours].
Please email our team with your cancellation request as soon as possible - [email protected]
You will receive confirmation of your cancellation if we’re able to make it happen.
After this period, we may not be able to cancel your order as it might already be in processing or shipment.
Shipping & Fulfilment
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Click on the tracking number link or enter the tracking number into our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Click on the tracking number link or enter the tracking number into our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
Delivery times vary depending on the destination and the shipping method selected.
• Standard Delivery: Typically arrives within 8 business days.
• Express Delivery: Typically arrives within 3 business days.
• International Delivery: Typically arrives within 14 business days.
Helpful Articles
To apply a promo or discount code:
• Proceed to checkout and enter your code in the ['Discount Code'] field.
• Click ['Apply'] to see your new total before finalizing your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
Note: if you arrived at the website via an email promotion link, the code should automatically be applied to your cart.
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
Order Issues
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. email: [email protected]
Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!
Lost packages
At Qualtry, we strive to ensure every order reaches you in perfect condition. If your order's tracking info has no movement after 7 business days, please reach out to our customer support team at [email protected] with your order number and any relevant details.
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] within 24 hours of receiving the order and include photos of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement.
If no one was home at the time of delivery, the carrier will leave the package in a safe location.
Be sure to check around your home and with neighbors/building management who may have collected the package for you.
Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.
On some occasions, packages may be marked as delivered but take additional time to arrive.
If you still are unable to locate the package, please reach out to the carrier.
If you need additional assistance, please email our team @ [email protected]
We’re sorry your item(s) have damage!
Some items break during shipment. We’ll do our best to help.
Please email our team with an image of your damaged item for further assistance. email: [email protected]
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!
Get support
- Contact usWe respond to emails within 24 hours during the business week. Monday - Friday 09:00 AM - 04:45 PM EDT
- Chat with usLive agents are waiting to hear from you!
- Call usMonday - Friday 09:00 AM - 04:45 PM EDT
- Call us: +1 385 421 5652